THE DAMAS PROMISE (On exchange and Upgrade)
Applicable for Damas product with Original Invoice or a Proof of Purchase (Conditions Apply for All)
WITHIN 30 DAYS OF PURCHASE
Can be exchanged either for Gold and Diamond jewellery, or a Gift voucher equal to the invoiced amount of the jewellery item.
Can be exchanged for Diamond Jewellery or a Diamond Gift voucher equal to invoiced amount of the jewellery item.
AFTER 30 DAYS AND WITHIN 1 YEAR OF PURCHASE
Can be exchanged either for Gold and Diamond jewellery, or a Gift voucher. Gold will be calculated on the prevailing buying price after deduction of manufacturing costs and stone weight.
Can be upgraded to new Diamond Jewellery after deduction of remodeling cost not exceeding 25% of invoiced amount of the Jewellery item.
The Value of the new Diamond Jewellery selected should exceed the amount offered for the old Jewellery.
AFTER 1 YEAR OF PURCHASE
Can be exchanged either for Gold or Diamond Jewellery or a Gift voucher. Gold will be calculated at the prevailing buying price less 1%, after deduction of manufacturing costs and stone weight.
Can be upgraded to new Diamond jewellery and will be valued for upgrade according to market value of the material content.
The value of the new Diamond jewellery selected should exceed the amount offered for the old jewellery.
- Jewellery for exchange within 30 days must be in Original purchase condition and display no evidence of usage.
- Jewellery can be exchanged only once within the 30 day time period.
- Exchange or Upgrade of Jewellery is permitted only upon presentation of the original Damas purchase Invoice or a Proof of Purchase.
- Verification and valuation of Jewellery for upgrade, exchange, or a refund might take up to 4 working days.
- Gold jewellery can be exchange either for Gold or Diamond Jewellery.
- Diamond Jewellery can be upgraded to Diamond Jewellery only.
- A refund is applicable within 7 days if a manufacturing defect is evident and can’t be repaired or replaced.
- Any charges incurred by Damas in the transactions including credit cards will be deductible in the approved refund cases.
- The Damas Promise (Exchange & Upgrade) does not apply to Watches, Pearl Jewellery or Jewellery made to order.
- Jewellery can be exchanged only within the same country of purchase.